本书的特点是：与专业紧密结合，循序渐进、由易而难，包括课文和对话，课后配有相关的习题。对话涉及人力资源管理、客服、工程维修、财务、租赁、安全、保洁绿化、行政、会所服务十大岗位英语用语。以岗位为中心编写，提供了比较真实的语言情景，便于读者按各自岗位找到相应的内容；突出语言的交际性，以实现交际为目的，弱化语法，强化口语、阅读和写作能力的综合训练，生动易懂。
本书既可作为高职院校物业管理、房地产专业学生教材使用，也可作为物业管理企业的员工培训以及物业管理从业人员自学用书。

To the Student
Unit 1 Interview
　Task 1 Interview
　Task 2 The Introduction to the Company
　Task 3 Writing: Application Letter
Unit 2 Custom Service I
　Task 1 Procedure of Residence
　Task 2 Have a Residential Card
Unit 3 Custom Service II
　Task 1 Complaints
　Task 2 Deal With the Repairs
Unit 4 Engineering Department
　Task 1 Building Test
　Task 2 Decoration Affair
　Task 3 Repairs
　Task 4 Writing: Bulletin Board
Unit 5 Finance Department
　Task 1 What does Property Management Fee Include
　Task 2 How to Charge
　Task 3 Rent Collection
Unit 6 Leasing Department
　Task 1 Rent/Sale a House
　Task 2 Classification of Lease
　Task 3 Lease Contract
Unit 7 Security Department
　Task 1 Give Direction
　Task 2 Parking
　Task 3 Fire Prevention
Unit 8 Cleaning & Gardening Department
　Task 1 Pet Control
　Task 2 Cleaning
　Task 3 Gardening
Unit 9 Administration Office
　Task 1 Owners'Committee
　Task 2 Community Culture Activities
Unit 10 Clubhouse
　Task Visitors in Gym Club
Appendix Key to the Exercises
Referrenee